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Training Materials – Tim Hortons

Translating the complete set of training material for the GCC, specifically KSA, from English into Arabic. 


  • Multiple documents in different formats needed to be translated and converted to the same layout.
  • Arabic layout challenges.
  • Terminology and cross-references had to be consistent among documents.
  • Assessment materials had to be unbiased and unambiguous.


More time was allocated to the quality assurance phase, involving also a DTP specialist to ensure layout and formatting had no flaws. A glossary was created and provided to the client as reference for future documents.


+100% Training success rate 

+25% time saved on the translation of new materials

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